隐私政策

A LEGAL DISCLAIMER

ALT DMC 是目的地管理品牌，由位于印度喀拉拉邦的注册独资企业 ALT INTEGRATED SERVICES 运营。

所有以ALT DMC名义推广的旅行项目、行程、体验和服务均由ALT DMC与当地独立供应商、销售商、住宿提供商、交通运营商、导游和体验合作伙伴共同策划和安排。ALT INTEGRATED SERVICES仅作为目的地管理和协调机构，除非另有明确说明，否则不拥有或直接运营酒店、运输车队、航空公司或活动场所。

尽管我们尽一切努力确保服务的准确性、质量、安全性和可靠性，但对于因第三方服务提供商的行为或不作为、自然灾害、政府法规、政治局势、天气状况或超出合理控制范围的情况而造成的任何损失、伤害、延误、取消、事故、不可抗力事件或服务中断，ALT INTEGRATED SERVICES 概不负责。

所有行程安排、包含项目和体验均视实际情况、当地条件和执行时的可行性而定。数字平台上的图片、描述和展示仅供参考，可能与实际体验有所不同。

通过与 ALT DMC 服务合作，客户承认并同意 ALT INTEGRATED SERVICES 仅作为促进者和协调者，不应被视为承运人、保险公司或主要服务提供商。

本免责声明受印度法律管辖。由此产生的任何争议均应由印度喀拉拉邦法院专属管辖。

隐私政策 - 基本内容

ALT INTEGRATED SERVICES

Effective Date: May 25, 2025

ALT INTEGRATED SERVICES (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information shared with us. This Privacy Policy explains how information is collected, used, stored, and protected when you engage with our services, websites, and digital platforms operated under the brand ALT DMC.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and business information:

a) Personal Information

Full name
Contact details (phone number, email address, postal address)
Passport details, nationality, date of birth (only when required for travel services)
Visa-related information (where applicable)
Emergency contact details
Dietary preferences or special assistance requirements (voluntarily provided)

b) Business & Transaction Information

Company name and designation (for B2B clients)
GST details (where applicable)
Payment and billing information
Booking history and service preferences

c) Digital Information

IP address
Browser type and device information
Website usage data via cookies or analytics tools

2. How We Use Your Information

Information collected is used strictly for legitimate business purposes, including:

Planning, booking, and delivering travel and destination management services
Visa processing, hotel reservations, transport arrangements, and activity coordination
Communicating service updates, confirmations, and operational instructions
Legal, accounting, and regulatory compliance
Improving service quality and customer experience
Marketing communication (only where consent is provided)

We do not sell or trade personal data to third parties.

3. Sharing of Information

Your information may be shared only on a need-to-know basis with:

Hotels, transport providers, guides, activity operators, and local vendors
Government authorities or immigration bodies (where legally required)
Payment gateways and financial institutions for transaction processing

All third-party partners are expected to maintain reasonable data confidentiality standards.

4. Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, misuse, alteration, or disclosure.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. Users acknowledge this inherent risk when sharing information digitally.

5. Data Retention

Personal information is retained only for as long as necessary to:

Fulfil contractual and legal obligations
Maintain accounting and audit records
Resolve disputes or enforce agreements

Data no longer required is securely deleted or anonymized.

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

Understand user behavior
Improve website performance and content relevance

Users may disable cookies through browser settings; however, certain website features may be affected.

7. User Rights

You may request to:

Access your personal data
Correct or update inaccurate information
Withdraw consent for marketing communications
Request deletion of personal data (subject to legal and contractual limitations)

Requests can be made by contacting us using the details below.

8. External Links

Our website may contain links to third-party websites. ALT INTEGRATED SERVICES is not responsible for the privacy practices or content of such external sites.

9. Children’s Privacy

Our services are not intended for children under the age of 18 unless accompanied by a parent or legal guardian. We do not knowingly collect data from minors without appropriate consent.

10. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related queries or requests, please contact: