PRIVACY POLICY

A LEGAL DISCLAIMER

ALT DMC is a destination management brand operated by ALT INTEGRATED SERVICES, a registered proprietorship based in Kerala, India.

All travel programs, itineraries, experiences, and services promoted under the ALT DMC name are curated and facilitated in collaboration with independent local suppliers, vendors, accommodation providers, transport operators, guides, and experience partners. ALT INTEGRATED SERVICES acts solely as a destination management and coordination entity and does not own or directly operate hotels, transport fleets, airlines, or activity venues unless explicitly stated.

While every effort is made to ensure accuracy, quality, safety, and reliability of services, ALT INTEGRATED SERVICES shall not be held liable for any loss, injury, delay, cancellation, accident, force majeure event, or service disruption arising from acts or omissions of third-party service providers, natural calamities, government regulations, political situations, weather conditions, or circumstances beyond reasonable control.

All itineraries, inclusions, and experiences are subject to availability, local conditions, and operational feasibility at the time of execution. Images, descriptions, and representations used across digital platforms are for illustrative purposes only and may differ from actual on-ground experiences.

By engaging with ALT DMC services, clients acknowledge and agree that ALT INTEGRATED SERVICES functions as a facilitator and coordinator and shall not be construed as a carrier, insurer, or principal service provider.

This disclaimer is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in Kerala, India.

PRIVACY POLICY - THE BASICS

ALT INTEGRATED SERVICES

Effective Date: May 25, 2025

ALT INTEGRATED SERVICES (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information shared with us. This Privacy Policy explains how information is collected, used, stored, and protected when you engage with our services, websites, and digital platforms operated under the brand ALT DMC.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and business information:

a) Personal Information

Full name
Contact details (phone number, email address, postal address)
Passport details, nationality, date of birth (only when required for travel services)
Visa-related information (where applicable)
Emergency contact details
Dietary preferences or special assistance requirements (voluntarily provided)

b) Business & Transaction Information

Company name and designation (for B2B clients)
GST details (where applicable)
Payment and billing information
Booking history and service preferences

c) Digital Information

IP address
Browser type and device information
Website usage data via cookies or analytics tools

2. How We Use Your Information

Information collected is used strictly for legitimate business purposes, including:

Planning, booking, and delivering travel and destination management services
Visa processing, hotel reservations, transport arrangements, and activity coordination
Communicating service updates, confirmations, and operational instructions
Legal, accounting, and regulatory compliance
Improving service quality and customer experience
Marketing communication (only where consent is provided)

We do not sell or trade personal data to third parties.

3. Sharing of Information

Your information may be shared only on a need-to-know basis with:

Hotels, transport providers, guides, activity operators, and local vendors
Government authorities or immigration bodies (where legally required)
Payment gateways and financial institutions for transaction processing

All third-party partners are expected to maintain reasonable data confidentiality standards.

4. Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, misuse, alteration, or disclosure.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. Users acknowledge this inherent risk when sharing information digitally.

5. Data Retention

Personal information is retained only for as long as necessary to:

Fulfil contractual and legal obligations
Maintain accounting and audit records
Resolve disputes or enforce agreements

Data no longer required is securely deleted or anonymized.

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

Understand user behavior
Improve website performance and content relevance

Users may disable cookies through browser settings; however, certain website features may be affected.

7. User Rights

You may request to:

Access your personal data
Correct or update inaccurate information
Withdraw consent for marketing communications
Request deletion of personal data (subject to legal and contractual limitations)

Requests can be made by contacting us using the details below.

8. External Links

Our website may contain links to third-party websites. ALT INTEGRATED SERVICES is not responsible for the privacy practices or content of such external sites.

9. Children’s Privacy

Our services are not intended for children under the age of 18 unless accompanied by a parent or legal guardian. We do not knowingly collect data from minors without appropriate consent.

10. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related queries or requests, please contact: